Returns and Exchanges

If you wish to return or exchange a purchase, please contact us within 14 days of receipt
of your order. You may request an exchange, refund, or credit, but we ask that you return
the merchandise in new condition, with all original accessories and packing materials, along
with a copy of the original packing slip. Do note that a 10% re-stocking fee may be incurred
on some returns at our discretion.


Contact our Customer Service department for further instructions. You will then be assigned a
Return Merchandise Authorization number (RMA) for your return or exchange. Please indicate
your RMA number on the outside of the parcel you are returning, and on all correspondence.
Return shipping charges and insurance fees are refunded only if the wrong item was shipped.

Was your order damaged during shipping? Save the damaged outer carton and contents,
exactly as received, for inspection by a USPS representative. Please call us within one week
of receipt of the damaged merchandise for further instructions.


Our Customer Service staff is available Monday through Thursday, 10:00 AM to 2:00 PM, EST.
Call us at:
201-652-5595
E-mail us at: support@blumchen.com

Return Shipping Address:

D. Blümchen & Company
Returns Dept.
143 E. Ridgewood Ave #1210
Ridgewood, NJ 07451

 

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